Politique de remboursement
# Returns & Refund Policy
_Last updated: [DATE]_
We want you to be completely confident in your A.Y.A piece. If it isn't right, we make returns simple.
## 30-day returns
You have **30 days** from the date of delivery to return your item for a full refund — no questions asked.
To qualify for a return, your item must be:
- Unworn and unused, with no signs of wear
- In its original packaging, including dust bag and box
- Accompanied by proof of purchase (order number or confirmation email)
## How to start a return
1. Email us at [SUPPORT EMAIL] with your order number and the item(s) you'd like to return.
2. We'll send you a return authorization and instructions for shipping the item back.
3. Pack the item securely in its original packaging.
4. Ship it to the address provided in your return authorization.
**Return shipping costs are the responsibility of the customer**, unless the return is due to a defect or an error on our part (see below).
## Refunds
Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within **[5–10 business days]**. Please note your bank or card provider may take additional time to reflect the refund.
## Exchanges
We currently don't offer direct exchanges. If you'd like a different colorway or size, please return your original item for a refund and place a new order.
## Defective or incorrect items
If your item arrives defective, damaged, or isn't what you ordered, contact us within **[X days]** of delivery at [SUPPORT EMAIL] with your order number and photos of the issue. We'll cover the cost of return shipping and send a replacement or full refund, your choice.
## Limited edition & final sale items
Items marked as **Limited Edition** are produced in restricted quantities and, once a colorway sells out, is retired permanently. [Specify here if Limited Edition items are final sale / non-returnable, or if the standard 30-day policy applies.]
## Gifts
If your item was a gift, the refund will be issued as store credit unless the original purchaser requests otherwise.
## Questions
Reach out to us at [SUPPORT EMAIL] or through our [Contact page] — we're happy to help.
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A.Y.A — Woven leather goods for the discipline of becoming.