Versand

# Shipping Policy

_Last updated: [DATE]_

At A.Y.A, every piece is hand-finished before it leaves our workshop. Here's what to expect once your order is placed.

## Processing time

Orders are processed within **1–2 business days**. During limited-edition launches or high-demand periods, processing may take up to **3 business days**. You'll receive a confirmation email as soon as your order ships, including your tracking number.

## Shipping times & rates

We ship worldwide. Estimated delivery times after your order has shipped:

| Region | Estimated delivery | Cost |
|---|---|---|
| Netherlands & Belgium | 1–3 business days | [PRICE / Free over €X] |
| Rest of European Union | 3–5 business days | [PRICE] |
| United Kingdom | 3–6 business days | [PRICE] |
| United States & Canada | 5–8 business days | [PRICE] |
| Rest of world | 7–14 business days | [PRICE] |

All orders are shipped tracked and insured. Delivery times are estimates provided by our shipping partners and are not guaranteed — please allow extra time during holiday periods or customs delays.

## Customs, duties & taxes

For orders shipped outside the European Union, your order may be subject to import duties and taxes, which are levied once the package reaches its destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We have no control over these fees and cannot predict what they may be — please contact your local customs office for current charges before placing an order.

## Order tracking

Once your order ships, you'll receive an email with a tracking link. If you haven't received tracking information within [X business days], please contact us at [SUPPORT EMAIL].

## Incorrect address

Please double-check your shipping address at checkout. A.Y.A is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at [SUPPORT EMAIL] — we can only make changes before the order has shipped.

## Lost or damaged packages

If your order arrives damaged, or if tracking shows delivery but you haven't received your package, contact us within [X days] at [SUPPORT EMAIL] with your order number and, if applicable, photos of the damage. We'll work with you to resolve it.

## Questions

For any shipping-related questions, reach us at [SUPPORT EMAIL] or through our [Contact page].

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A.Y.A — Woven leather goods for the discipline of becoming.